Abstract
Many of the conversations that happened during the first Service Design Research workshop, suggest the need for Service Design to take the next step, meaning to become a more mature professional and research field. This has emerged from the several considerations about the need to define clearer boundaries together with a stronger ‘core’ of what Service Design is and can do. The definition of this disciplinary core is felt as fundamental to then professionally grow in the way designers communicate their work and demonstrate their impact, in the way they work within and for organisations at more strategic and transformational roles, in the way they work toward implementation, and how they approach complex and multidisciplinary projects and systems.
Daniela Sangiorgi
Alison Prendiville